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Refund Policy

Last updated: August 4, 2026

MindBoard AI offers monthly subscriptions ("Pro" and "Business"). We want you to be happy with the Service. If you are not satisfied, this policy explains how refunds work.

1. 14-day money-back guarantee

If you are not satisfied with your first payment for a paid plan, contact us within 14 days of that payment and we will issue a full refund. This applies once per customer.

2. How to request a refund

  1. Email us at admin@mindboardai.com from the email address you used to register.
  2. Include your account email and, if available, the Paddle transaction ID (found in your Paddle invoice email or receipt).
  3. We will process eligible requests within 5–10 business days. Refunds are returned to the original payment method.

3. Cancellation

You can cancel your subscription at any time from your account. Cancellation takes effect at the end of the current billing period — you keep access to the paid plan until then. No partial refunds are issued for the remainder of a billing period.

4. Payments & merchant of record

All payments are processed by Paddle, our merchant of record. Paddle handles the billing, taxes, and chargeback process on our behalf. Any disputes or chargebacks must follow Paddle's process and our terms above.

5. Contact

Refund requests or questions: admin@mindboardai.com.